FAQs
Who should attend?
This event is for everyone! Friends, family, kids and adults. Everyone is welcome. Children ages 2 and under enter free. Timed tickets are required for entry. There will not be tickets available at the door. Please purchase tickets here before arriving.
A parent’s guide…
The story follows an adolescent fairy and her dragon friend. As they travel the garden, they meet other characters who help them overcome their own feelings of inadequacy and continue on in their quest to meet the king.
Throughout the journey, guests will meet 9 animatronic dragons and an animatronic tree. Each of the dragons are placed off the main walking path so parents and kids can engage as they see fit. Most of the dragons are designed to look friendly but not cartoonish. There are a few dragons that may appear a little more gruff, but these dragons are the farthest from the main path and guests will see them from between 30' and 50' away.
What are the food options?
Enjoy light food options, snacks and cold drinks.
What do I do if it rains?
Barring any severe storms, Dragons and Fairies will be open. If the event is affected, we’ll post weather alerts on our website daily by 3 pm. If there is no weather alert posted, the event will happen as planned. Weather alerts will appear as a banner on the main page of dragonsorlando.com.
As long as our actors can perform safely, Dragons and Fairies will proceed as scheduled.
In the event of a rain closure during your scheduled time, our box office will notify you with options to reschedule, if availability allows. No refunds will be issued, unless a reschedule is not possible due to ticket inventory.
If you have questions about your tickets or rescheduling, please email info@dragonsorlando.com.
How do I purchase tickets?
You can purchase tickets here. Tickets must be purchased online, in advance. There will be no ticket sales at the event. Everyone over the age of 2 requires a ticket for entry.
Can I reschedule my tickets to a different date/time?
If you want to reschedule before your show time, you have the option to edit your ticket date/time/parking (subject to availability) through our ticketing site. NO reschedules will be made the day of or after your show time. NO reschedules will be made after this time.
If you are rescheduling from a weekend day (Fri/Sat/Sun) to a weekday (Mon-Thurs), you will not be able to reschedule your own tickets and must email our box office (info@dragonsorlando.com) at least 48 hours before your ticketed time.
To edit your ticket(s):
Click the “View Receipt” in your confirmation email
Select “Set up account now” (located in the blue box in the middle of the page)
Click “Claim my account” to create an account for the email you used for your order.
After Signing in, you can update billing information, edit your ticket dates, time slots or add extra tickets or parking passes.
PLEASE NOTE: The system does not allow attendees to make changes that result in refunds. This means guests will NOT be able to switch reservations from a weekend (Fri/Sat/Sun) to a weekday (Mon-Thurs). If you need to reschedule your tickets from a weekend to a weekday, you must email our box office (info@dragonsorlando.com) AT LEAST 48 hours before your scheduled time. ALL SALES ARE FINAL.
GUESTS MAY NOT RESCHEDULE THEIR TICKETS ON THE DAY OF THEIR SCHEDULED VISIT UNDER ANY CIRCUMSTANCES.
Will I get a refund if I miss my time or show up late?
No. As is the standard for live theater, concerts and shows, If you do not show up or you show up late, you will not receive a refund. Guests are advised to arrive 30 minutes before their scheduled ticket time in order to ensure you do not miss your showtime.
I changed my mind. Can I get a refund?
No Refunds, Credits, or Exchanges. ALL SALES FINAL.
What are the fees?
Fees charged include; Sales Tax, Credit Card and ticket processing fees. Ticket costs & fees play an important role in creating and bringing events to life. They help cover the costs of staff, entertainment, equipment, amazing visuals and other guest services that all come together for an incredible, one of a kind experience. Processing fees are also included so we can provide you with a service to purchase tickets and experience being a part of our event.
Can I show up late?
No. Our shows run on time. Your ticket time is the start time for your show. It is your responsibility to be at the event at your designated time. Failure to be on time will result in being turned away and forfeiting your tickets. NO RESCHEDULES AND NO REFUNDS will be given. ALL SALES ARE FINAL.
Is there a group rate?
For orders of ten or more General Admission tickets, an automatic discount of 10% will be applied to the cost of your General Admission tickets.
I can’t find my tickets?
Make sure to check your email’s spam folder for an email from noreply@ticketspice.com. Also, if you go to THIS page, you can click “resend confirmation” on the top right of the page.
If you are still having trouble finding your tickets, please email info@dragonsorlando.com
What kinds of things are part of the event?
Live actors take groups of guests on a 3/4 mile walking journey. As the story unfolds, you’ll encounter lare-scale lighting installations, live performers and large, animatronic dragons.
Can I bring my pet?
No. Leu Gardens does not allow guests to bring pets into the Gardens. Designated service animals are allowed.
Where do I park?
DON’T PARK IN THE SURROUNDING NEIGHBORHOODS! Parking anywhere that’s not designated On-site or Offsite parking could result in being towed.
When you purchase your tickets, you have two parking options:
The first (and recommended option) is on-site parking. Park at Leu Gardens for easy and immediate access. For just $12 (plus fees), you park on-site with direct access to the main entrance of Dragons and Fairies. On-site parking MUST be purchased in advance and will not be available for purchase at the event.
Guests who do not purchase on-site parking will need to utilize our free, off-site parking at Audubon Park K8 School located at 1500 Falcon Dr, Orlando, FL 32803
We offer a complimentary shuttle service from this location to Leu Gardens. There will be signage indicating event parking. If you choose to use this service, we strongly advise arriving 45 minutes before your ticketed time in order to allow ample time for transport from the off-site parking to the event venue. The first shuttle pickup is at 5:15PM each day.
Disability parking info:
There are a limited amount of complimentary accessibility parking spaces that will be provided, first come first served, for vehicles with valid disability parking permits.
Sign Language Options:
We would like to announce we will be having an exclusive ASL interpreted show March 2nd at 5:45pm. For those that are interested in purchasing tickets, please email the Dragons & Fairies Box Office Info@dragonsorlando.com for more information.
When should I arrive?
Guests should arrive up to 30 minutes before their ticketed entry time. If you are parking in our off-site shuttle parking, we recommend arriving 45 minutes in advance.
Is it wheelchair accessible?
Yes! The entire path is wheelchair accessible. And guests in wheelchairs will be able to participate in all the installations.
Is food and beverage permitted?
Guests may not bring outside food and beverage to Dazzling Nights. We do have some great snacks and beverage partners that will delight your taste buds. You may bring an empty water bottle and fill it at the drinking fountains inside the main entrance.
NOTE : Dragons and Fairies is a night time walking experience through Leu Gardens, a dimly lighted, large natural environment that includes steps at certain points; and not normally lighted at night. The event includes ramps for wheelchair access as well. Attendees are urged to wear proper footwear and remain attentive of the ground conditions and their surroundings at all times as they enjoy their walk through Dragons and Fairies. If you have any concerns or need assistance at any time, please speak to a nearby staff person.